Upon explicitly consenting via our website form, you agree to receive SMS messages related exclusively to your demo, invoices, meeting reminders, or scheduling follow-ups.

Message frequency varies. Message and data rates apply. To stop messages, reply STOP; for assistance, reply HELP.

Tenacious Automation may integrate with third-party platforms such as Google Drive, Google Sheets, Make.com, and n8n to deliver automation and AI-powered services. Customers are responsible for granting and maintaining any required permissions for their accounts.

If you revoke access to third-party services such as Google Drive, your connected automations will stop working. Tenacious Automation is not liable for service interruptions caused by revoked access, expired tokens, or misconfigured customer credentials.

Monthly Retainer Coverage: For business models that include a monthly retainer fee, the retainer covers ongoing maintenance, technical support, system updates, and upgrades for existing deployed systems. The retainer does not cover the development of new systems or features outside the original scope.

New System Builds: If a customer requests the development of a new AI system or significant new feature during an active retainer period, such work constitutes a separate project and will be billed with its own build costs in addition to the ongoing retainer fee.

Retainer Carryover: When a new system is built during an active retainer period, the existing monthly retainer will carry over and expand to cover ongoing support and maintenance for all systems, including the newly built system. The retainer ensures continuous support across your entire suite of deployed solutions.

For the "Build, Maintain, Upgrade, and Host" business model, while Tenacious Automation handles all development, maintenance, and technical management, the customer remains financially responsible for the following operational expenses:

• Hosting Fees: Costs associated with cloud hosting services, server infrastructure, and related hosting expenses required to run the AI systems.
• API Costs: Charges incurred from third-party API services, including but not limited to AI model APIs, communication services, data processing services, and integration platforms.
• Infrastructure Expenses: Additional infrastructure costs such as database services, storage solutions, bandwidth usage, and other technical resources necessary for system operation.

These operational costs are separate from and in addition to any retainer fees or build costs. Tenacious Automation will provide transparent reporting of these expenses, but the customer is responsible for direct payment of all such operational costs to the respective service providers or via reimbursement arrangements as agreed upon.